emotional intelligence : components , importance
1. Emotional Intelligence is the difference that makes the difference. Comment. Introduction: Emotional intelligence refers to the capability of a person to manage and control his or her emotions and possess the ability to control the emotions of others as well. In other words, they can influence the emotions of other people also. The term was coined by two researchers – Peter Salovey and John Mayer in 1990 but got popular in 1996 from Dan Goleman’s book Body Emotional intelligence is an intangible force that influences our ability to navigate our behaviours and social complexities through communication and decision-making. Emotionally intelligent people are highly persuasive and articulate with their use of words. “The emotional brain responds to an event more quickly than the thinking brain” Daniel Goleman Emotional intelligence consists of four attributes: Self-awareness – Recognizing one’s own emotions and